Client Service Standards
CLIENT SERVICE STANDARDS
on each engagement, who our clients are and directly ascertain their expectations for our performance.
client service objectives that will enable us to fulfill our professional responsibilities, satisfy our client’s needs and exceed their expectations. Prepare an appropriate client service plan to achieve these client services
the client service plan in a manner, which ensures commitments are met, potential problems anticipated and surprises avoided.
effective communications, both internal and external, to enhance client perceptions of the value and quality of our service.
management with insights on the current condition of their business and meaningful suggestions for improvement.
broaden and strengthen our relationships with key management personnel to facilitate effective communication.
that any professional, technical, or client-service problem is resolved promptly with timely consultation in an environment of mutual respect.
from the client, formally and informally, a regular assessment of our performance.
fees that reflect the value of services.