Client Service Standards

CLIENT SERVICE STANDARDS 

Determine

on each engagement, who our clients are and directly ascertain their expectations for our performance.

Develop 

client service objectives that will enable us to fulfill our professional responsibilities, satisfy our client’s needs and exceed their expectations. Prepare an appropriate client service plan to achieve these client services

Execute 

the client service plan in a manner, which ensures commitments are met, potential problems anticipated and surprises avoided.

Establish 

effective communications, both internal and external, to enhance client perceptions of the value and quality of our service.

Provide 

management with insights on the current condition of their business and meaningful suggestions for improvement.

Continually 

broaden and strengthen our relationships with key management personnel to facilitate effective communication.

Ensure 

that any professional, technical, or client-service problem is resolved promptly with timely consultation in an environment of mutual respect.

Obtain 

 from the client, formally and informally, a regular assessment of our performance.

Receive 

fees that reflect the value of services.